Read survey results

What this achieves

A survey’s results view shows the headline numbers and then every question with how people answered it. It is where a survey stops being a response rate and starts being something you can act on.

Required role: Administrator.

Steps

Go to Engagement → Surveys.
Open the survey.
Read the four numbers at the top: Recipients, Responses, Response Rate, and the score.
Open the Results tab.
Read each question card in turn.

Results appear once the survey has at least one response. Before that the page says to launch the survey to start collecting, or that there are no responses yet.

The headline numbers

Option	Description
Recipients	How many people were invited.
Responses	How many answered.
Response Rate	The second as a percentage of the first.
eNPS	Shown where the survey contains an eNPS question and it has answers.
Engagement Score	Shown in place of eNPS where the survey has no eNPS question.

Read the rate before the score, every time. The score is a description of the people who answered, and how many that was decides how much of the workforce it describes.

The eNPS card

Where the survey has an eNPS question, its card shows the score and the split behind it.

Option	Description
Promoters	The people who answered at the top of the scale.
Passives	The people in the middle.
Detractors	The people at the bottom.

The split is more useful than the score. A single number can move because promoters grew or because detractors shrank, and those are different things that call for different responses.

Example: an HC Corp UK Ltd eNPS that rose while the detractor count stayed flat means more people became enthusiastic, not that fewer people are unhappy. The unhappy group is still there and still the same size.

Read the score as a trend, not as a verdict on a given quarter.

What each question type shows

Option	Description
Rating Scale	The response count, the average, and a bar chart of how answers were distributed across the scale.
Likert Scale	The same as a rating scale.
Multiple Choice	The response count and a bar for each option.
Matrix	The average for each row of the matrix.
Open Text	The response count and the answers themselves, listed.
eNPS	The score and the promoter, passive, and detractor split.

The distribution matters more than the average on a rating question. Two questions can average the same while one has everyone in the middle and the other has half the workforce at each end — and only the second one is a problem.

Example: a question at HC Corp UK Ltd averaging 3.0 with everyone answering 3 is a mild result. The same average with half answering 1 and half answering 5 is two groups having entirely different experiences of the same company.

Free-text answers

Open-text answers are listed under their question without attribution, and the count is labelled as anonymous.

They are the part of a survey people actually read, and the part most likely to identify someone. A comment that describes a specific event, or a specific role, can name its author without using their name. Handle them accordingly, and be careful about quoting one into a slide deck.

What happens next

The company-wide numbers are the least interesting thing here. Break the results down by segment before concluding anything, because a steady overall score routinely hides two parts of the business moving in opposite directions.

Once closed, this survey’s numbers become a point on the twelve-month trend on the engagement dashboard.