Read the engagement dashboard
What this achieves
Section titled “What this achieves”The engagement dashboard shows every survey together rather than one at a time, as a trend across twelve months. It is where you find out whether engagement is moving, which a single survey can never tell you.
Required role: Administrator.
- Go to Engagement → Dashboard.
- Read the four headline numbers.
- Read the eNPS & engagement trend chart.
- Read the Response rate history chart beneath it.
- Read Engagement by department.
The dashboard needs surveys behind it. Until at least one has responses, there is nothing for it to plot.
The headline numbers
Section titled “The headline numbers”| Option | Description |
|---|---|
| Latest survey | The most recent survey the figures come from. |
| Response rate | Its response rate. |
| eNPS | Its eNPS. |
| Engagement score | Its engagement score. |
These describe the latest survey, not the year. The charts below are what describe the year.
The trend chart
Section titled “The trend chart”eNPS & engagement trend plots both measures over twelve months, one point per survey.
Two points are not a trend. Three surveys with the same questions, the same population, and comparable response rates are the minimum before a direction means anything — and a change smaller than the gap between your best and worst response rates is noise.
Example: an eNPS at HC Corp UK Ltd moving from one quarter to the next tells you very little on its own. The same direction across three quarters is worth acting on.
Response rate history
Section titled “Response rate history”Response rate history is the chart people skip, and it is the one that says whether the trend above can be trusted.
A score that improves while the response rate falls is the most common false signal in engagement measurement: the people who stopped answering are rarely a random sample of the workforce. Check the two charts together, in that order.
Example: an HC Corp UK Ltd score rising over three quarters while the response rate falls from 70% to 40% is not evidence that things improved. It is evidence that a different group answered.
Engagement by department
Section titled “Engagement by department”Engagement by department breaks the picture down across the organisation, which is where the useful information usually is. A company-wide figure that barely moves routinely conceals two departments going in opposite directions at once.
Apply the same care here as anywhere else you cut results. A department chart is still a report on a group of people, and the smaller the department the more it says about individuals.
From the dashboard to an action
Section titled “From the dashboard to an action”The dashboard tells you where to look, not what to do. A department that stands out sends you back to the survey’s own results, where the question detail says whether the issue is managers, recognition, workload, or pay — and from there into the part of the product that owns that work.
Nothing here is a verdict on anyone. A score is a summary of what a group of people said on a particular day, at a particular response rate, and it is worth exactly as much as the number of people who answered.
What happens next
Section titled “What happens next”Each survey you close adds a point. The value compounds: the same template, run on the same population at the same frequency, is what makes the twelve-month chart mean something. Change any of the three and the trend restarts, whatever the chart shows.
Related
Section titled “Related”© 2025-2026 Humavera Documentation - BPilot Ltd. All Rights Reserved