Work a governance case

What this achieves

A case is a piece of work that needs tracking to a conclusion — a compliance question, an audit finding, a dispute — with its evidence kept beside it. It gives an investigation a place to live instead of an inbox thread.

Required role: Administrator.

Steps

Go to Approvals → Cases.
Select Create Case.
Enter a Title that says what is being investigated.
Write the Description with the background someone else would need.
Choose the Type and the Priority.
Set an Assignee and a Due Date if you know them. Both are optional.
Save, then open the case to work it.

Case types

Option	Description
Governance Review	A review of how something is being run.
Compliance Issue	A possible breach of a rule you are held to.
Audit Finding	Something an audit raised that needs closing out.
Employee Dispute	A dispute that needs a tracked resolution.
Policy Violation	A breach of an internal policy.
Other	Anything that needs tracking and fits none of the above.

A conduct matter concerning one employee is a disciplinary case, not a governance case. See Disciplinary — that process carries the due-process sequence a conduct outcome needs, and this one does not.

Example: an audit at HC Corp finds that two payroll approvals were made by the same person. That is an audit finding here. The conversation with the person is a matter for the disciplinary process.

Priority and due dates

Option	Description
Low / Medium / High / Critical	How urgent the case is. It is what the list sorts and filters on.
Due Date	When it must be concluded. A case past its due date is flagged as overdue on the case itself.

Set a due date on anything with an external deadline. A case with no due date cannot be overdue, which reads as on track whether it is or not.

Evidence

Open the case and add each piece of evidence as its own entry with a title, an optional description, and an optional file link. Entries are typed as a document, a screenshot, an email, a system log, or other.

Write the title so it says what the evidence shows, not what it is. “Approval trail for the March run” is useful; “Screenshot 3” is not.

Moving a case along

Option	Description
Open	Raised, not yet being worked.
In Progress	Being worked.
Pending Evidence	Waiting on something from someone else.
Escalated	Raised to someone with more authority.
Resolved	Concluded, with a written resolution.
Closed	Finished and filed.

The case shows which statuses it can move to next, and says plainly when there are none left. Resolving asks what the outcome was — write it for someone reading the case a year from now with no memory of it.

A case can also be reassigned, and can be linked to the workflow instance it came from, so an investigation that started with an approval keeps its route attached.

What happens next

A resolved case keeps its evidence, its status history, and the resolution you wrote, which is what an auditor asks to see. Where the case exposes a route that allowed something it should not have, fix that in a new workflow version rather than in the case.