Respond to an action served on you

What this achieves

When a disciplinary action is served on you, it appears in your own view with the official letter, what it is about, and what it carries. This page is how you read it and record your response.

Required role: Any signed-in employee, for actions served on them.

Before you start

Read the whole letter and the action details before you choose. Your response is recorded permanently, with the date and time and a copy of exactly what you were shown — and the interface offers no way to change it once submitted.

If you want advice before responding, get it first. Nothing in this screen is a deadline you have to meet in the next five minutes.

Steps

Go to Disciplinary → My Disciplinary Actions.
Open the action. One awaiting you is marked Awaits your acknowledgment.
Read the Official letter.
Read the Action details — the violation, the description, the stage, and the Consequence(s) you face.
Under Your response, choose Acknowledge, Dispute, or Refuse.
If you are disputing, write your Reason / grounds. This is required.
Select Submit response.

What each response means

The screen states what each choice means, and the wording matters. These are not three grades of agreement.

Option	Description
Acknowledge — I confirm I have been informed	Acknowledging confirms that you have been informed of this action. It does not mean you agree with it.
Dispute — I wish to contest this	Disputing records that you contest this action. You are asked to provide your grounds.
Refuse — I refuse to acknowledge	Refusing to acknowledge is itself recorded as a formal response. Depending on company policy, the action may still proceed.

All three are recorded. None of them is treated as no response.

Example: James Whitfield disagreeing with the account but confirming he has read it selects Acknowledge. James Whitfield contesting the action itself selects Dispute and sets out why.

Disputing

A dispute needs your grounds, and the field will not let you submit without them. Write what you disagree with and why. This text goes on the record beside the action, and it is what a person reviewing the dispute reads.

Where your employer’s policy holds a consequence during a dispute, the case will show the consequence as held pending review. Where it does not, the consequence takes effect and your dispute is recorded alongside it. Which of those applies is your employer’s setting, not something you choose here.

Refusing

Refusing asks you to confirm. The confirmation says what it means: your refusal will be formally recorded, and where company policy is that the action stands, it will still proceed.

Refusing is not the same as ignoring the action, and it is not a way to stop it. It is a formal response that says you decline to acknowledge, and it is recorded as one.

After you respond

Your response replaces the decision panel with a summary of what you chose, and the action shows one of two outcomes: the consequence has taken effect, or it is held pending review of your dispute. Any amount applied is shown, along with a note where it was reduced.

The record kept is the response you gave, the moment you gave it, and a copy of what was on the screen at the time. That is deliberate, and it works in both directions: it fixes what you were told, as well as what you said.

What happens next

If a consequence applies, it takes effect from here — a deduction settles through payroll, and other consequences are recorded against you for the period they cover. If your response was a dispute and your employer holds consequences during a dispute, someone reviews it before anything applies.

The action stays in your view afterwards. It does not disappear once you have responded.